Chakshu Portal: The Government of India has taken a major step to tackle rising digital fraud and spam calls by introducing the Chakshu service under the Department of Telecommunications. This initiative, part of the Sanchar Saathi platform, allows mobile users to report suspicious calls, messages, and even WhatsApp scams with ease.
Developed with support from the Ministry of Communications and the Ministry of Law and Justice, Chakshu aims to protect users from fraud, harassment, and financial scams by enabling quick reporting and action against offenders.
What is Chakshu and How It Works
Chakshu is a reporting facility available on the Sanchar Saathi portal that helps users flag fraudulent communications. Once a complaint is submitted, authorities analyze the information and can take strict action, including blocking numbers and blacklisting the fraudster’s device using its IMEI number.
This system ensures that repeat offenders are restricted from using telecom services, making it harder for them to continue fraudulent activities.
Types of Scams You Can Report
Chakshu is designed to report specific types of digital threats that are commonly used to target users.
One common scam is the so-called digital arrest, where callers pretend to be police or officials and threaten legal action. Another frequent fraud involves courier or KYC-related messages claiming that your bank account, SIM card, or electricity service will be disconnected unless immediate action is taken.
Prize scams are also widely reported, where users receive emails or messages claiming they have won money or rewards but are asked to pay fees or taxes to claim them.
Step-by-Step Process to Report Scam Calls
Filing a complaint through Chakshu is simple and can be done using a mobile phone or computer.
First, visit the official Sanchar Saathi website and navigate to the Chakshu section. Enter details of the suspicious call or message, including the category of fraud, date, and time. If available, you can also upload a screenshot or supporting evidence.
Once submitted, the complaint is reviewed by authorities. If the communication is found to be fraudulent, necessary action is taken, which may include blocking the number and permanently blacklisting the associated IMEI.
What Happens After You Report
After you file a report, the system initiates an investigation. Authorities verify the complaint and take action against the reported number or device. This can lead to the deactivation of the number and blocking of the device across telecom networks.
This proactive approach helps reduce the spread of fraud and protects other users from falling victim to similar scams.
What to Do If You Have Already Lost Money
It is important to understand that Chakshu is mainly for reporting suspicious activity before financial loss occurs. If you have already been a victim of fraud, you should immediately report the incident on the National Cyber Crime Reporting Portal.
You can also contact the cybercrime helpline by dialing 1930. Reporting quickly increases the chances of freezing the stolen amount and taking action against the fraudsters.
Importance of Digital Safety
With the rise in online fraud, staying alert and taking quick action is essential. Using official platforms like Chakshu helps authorities track and prevent scams effectively. Users should also remain cautious about unknown calls, messages, and suspicious links.
Conclusion
The Chakshu portal is a powerful tool introduced by the government to fight digital fraud and protect mobile users. By reporting scam calls and messages on time, users can not only safeguard themselves but also help prevent fraud on a larger scale. Staying informed and acting quickly is the key to ensuring digital safety in today’s connected world.
